1-on-1 Clarity Call Policy

1. Service Overview

MyMind.School (dashboard.intimacy.school) offers professional 1-on-1 clarity calls with our certified therapists and counselors. These sessions are available in three formats:

  • Video Call Sessions
  • Voice Call Sessions
  • Chat Sessions

2. Booking and Payment

2.1 Booking Process

  • All sessions must be booked through our official channels
  • Slots are subject to therapist availability
  • Confirmation will be sent via email after successful payment
  • Session duration and timing will be clearly communicated in the booking confirmation

2.2 Payment Methods

Sessions can be paid for through the following authorized channels only:

  • Direct payment through website (mymind.school) (dashboard.intimacy.school)
  • Company QR code
  • Official company payment link

2.3 Package Bookings

  • Multiple session packages are available at discounted rates
  • Package validity and terms will be communicated at the time of purchase
  • Unused sessions in a package cannot be transferred or refunded

3. Cancellation and Refund Policy

3.1 Cancellation by Client

  • Cancellations must be made at least 24 hours before the scheduled session
  • Cancellations within 24 hours of the scheduled session will result in:
  • Full charge being retained
  • No rescheduling option
  • No refund will be provided
  • Once a session time is confirmed and then cancelled by the client, that specific slot will not be available for rebooking by the same client

3.2 Cancellation by Therapist

  • In case of cancellation by the therapist, clients will be offered:
  • MyMindSchool team will rescheduling to the next available slot.

3.3 Technical Issues

  • Client-side technical issues will not qualify for refunds
  • Platform-side technical issues will result in session rescheduling

4. Session Rules and Guidelines

4.1 Attendance

  • Clients must join sessions at the scheduled time
  • Late joining will result in reduced session duration
  • No-shows will be considered as attended sessions with no refund

4.2 Recording Policy

  • Recording of sessions is strictly prohibited
  • Any unauthorized recording will result in immediate termination of service
  • Legal action may be taken for privacy violations

5. Confidentiality and Privacy

  • All session information is confidential
  • Information sharing in our main Privacy Policy
  • Therapists maintain professional confidentiality as per industry standards
  • Exception: Legal requirements or threat to life/safety

6. Disclaimer and Limitations

6.1 Service Limitations

  • Sessions are for guidance purposes only
  • Not a substitute for emergency medical or psychiatric care
  • No guarantee of specific outcomes
  • MyMind.School reserves the right to refuse service

6.2 Liability

  • MyMind.School (dashboard.intimacy.school) is not liable for:
  • Personal decisions made based on session guidance
  • Indirect or consequential losses
  • Technical failures beyond our control

7. Support and Contact

For any queries, concerns, or support:

8. Changes to Policy

MyMind.School reserves the right to modify this policy at any time. Changes will be effective immediately upon posting to our website.

By booking a clarity call session, you acknowledge that you have read, understood, and agree to all terms and conditions outlined in this policy.